Refund & Return Policy
Effective date: October 5, 2026
We stand behind what we build, and yes — we offer refunds. This policy explains exactly how returns work so there are no surprises. It applies to all products purchased from KHC Precision LLC, whether on khcprecision.com, by local pickup, or in person at an event, and to KHC Press Console software licenses (Section 8), and is part of our Terms of Service. By completing a purchase, you agree to this policy.
The Short Version
Email us first at shane@khcprecision.com with your invoice number to get return authorization and the return address.
You have 30 days from delivery (or from handover, for local pickup and in-person sales) to start a return.
Return the item in the condition you received it — unused, uninstalled, undamaged, with all parts.
Put your invoice number inside the box. No invoice number = we can't match your return = no refund until we can.
We issue your refund within 2–5 business days of receiving and inspecting the return, to your original payment method.
Item arrived defective, damaged, or wrong? That's on us — we'll fix it at no cost to you. See below.
Console software licenses: a full refund within 30 days of purchase if no console holds a seat of the license when you ask — never activated, or every seat released. The license ends when we refund it. See Section 8.
Optics: returnable within 30 days only if unmounted and in the original packaging with all accessories. Mounted or ring-marked optics are not returnable except for defects. Defects reported after 30 days go to the manufacturer's warranty — we'll help you file.
1. Return Eligibility
To be eligible for a refund, all of the following must be true:
You contact us to start the return within 30 days of the delivery date shown by the carrier's tracking (or the handover date, for local pickup and in-person sales).
The product is returned in the condition you received it: unused, uninstalled, unmodified, and free of damage, marks, or wear.
For Optics: the optic is unmounted, shows no ring marks, tool marks, or witness marks from mounting, and is in its original packaging with all accessories (mounting screws, plates, tools, covers, battery or charging cover, and documentation).
All parts, accessories, cables, hardware, and documentation that shipped with the order are included.
The invoice number is included inside the box (a copy of your receipt or a note with the invoice/order number is fine).
The return was authorized by us in advance (Section 2). Unauthorized returns cannot be matched to an order reliably and may be delayed or refused.
The item is shipped back within 14 days of return authorization. Authorizations expire after 14 days; returns shipped after expiration may be refused or refunded partially.
Where applicable, serial or batch numbers are recorded at shipment or handover and verified when your return arrives; the returned item must be the item we shipped for your order.
Items that have been installed, mounted, wired, powered on (whether in your machine or otherwise), modified, or damaged while in your possession are not in the condition received and are not eligible for a full refund under this section. At our discretion we may offer a partial refund for such items, or return them to you at your expense. Items that arrive defective are handled separately under Section 4.
Optics that have been mounted, or that show ring marks or other mounting marks, are not returnable under this section; they are covered only for defects under Section 4 and, after the 30-day arrival-inspection period, by the manufacturer's warranty. For local pickup and in-person sales, the sale is final on acceptance at handover except for defects under Section 4, and “delivery” in this policy means the handover date.
2. How to Start a Return
Step 1: Email shane@khcprecision.com with your invoice/order number, the item(s) you want to return, and the reason. We respond within 2 business days.
Step 2: We confirm eligibility and reply with return authorization and the return shipping address.
Step 3: Pack the item securely in its original packaging where possible, include all parts and your invoice number inside the box, and ship it back within 14 days of authorization.
Step 4: We recommend a tracked and insured service — the return is your responsibility until it reaches us, and we cannot refund items lost or damaged in return transit (file a claim with your carrier).
Step 5: Once the return arrives, we inspect it and issue your refund within 2–5 business days.
3. Refund Details
Refunds are issued to your original payment method through Stripe. We cannot refund to a different card or account.
We issue the refund within 2–5 business days of receiving and inspecting your return. Your bank or card issuer may take an additional 5–10 business days to post it to your statement. If you don't see the credit after that, contact us and we can provide the refund's reference number (an ARN, where the card network makes one available) so your bank can trace it.
The refund covers the full product price and any tax charged. Original outbound shipping charges (if any) are non-refundable unless the return is due to our error.
Return shipping costs are your responsibility, except for defective, damaged-on-arrival, or incorrect items (Section 4).
There are no restocking fees for returns that meet the eligibility requirements in Section 1.
4. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged in shipping, or isn't what you ordered, that is our responsibility and it costs you nothing to make it right. The unused-and-uninstalled condition requirements in Section 1 do not apply to returns under this section — we understand that discovering a defect usually requires installing and powering on the item:
Contact us at shane@khcprecision.com within 30 days of delivery (the “arrival-inspection period”) with your invoice number, a description of the problem, and photos of the item and packaging. Report problems as soon as you discover them — prompt reports are the fastest to resolve.
We will provide a prepaid return label where a return is needed, and we will replace the item or refund you in full, including any shipping charges — your choice.
“Defective” means the product does not function as described on arrival. It does not cover damage from installation errors, incorrect wiring or voltage, improper mounting, over- or under-torqued fasteners, drops, modification, or misuse after delivery — see our Terms of Service.
Optics after 30 days: once the arrival-inspection period has passed, defect claims for an Optic are handled under the manufacturer's warranty, not by us. Optics are sold new with the manufacturer's warranty, which passes through to you; email us and we will provide proof of purchase and help you start the claim.
To the extent the remedy in this section constitutes a “written warranty” under federal law, it is a LIMITED WARRANTY: it lasts only for the 30-day arrival-inspection period described above, and it is limited to replacement of or a full refund for the affected item as described in this section. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you; you may also have other rights that vary from state to state.
5. Order Cancellations
Need to cancel? Email us as soon as possible with your invoice number. If your order has not yet shipped, we will cancel it and issue a full refund. If it has already shipped, the standard return process above applies.
6. Lost or Missing Deliveries
Every order ships with tracking. If tracking shows your package as delivered but you can't find it, check with household members and neighbors, then contact us within 14 days and we will work with you and the carrier to locate it or file a claim. If tracking shows your package never arrived, contact us within 14 days of the carrier's expected delivery date and we will file the carrier claim ourselves — you do not have to wait for it. Within 10 business days of your report, we will replace the order or refund you in full, whichever you prefer.
7. Please Contact Us Before Disputing a Charge
If anything is wrong with your order — anything at all — email shane@khcprecision.com first. We resolve legitimate problems quickly with a replacement or refund, which is faster than a card dispute. This policy is linked from the store before purchase and is part of the Terms of Service you accept at checkout; we keep records of orders, communications, and delivery confirmations, and we respond to chargebacks that bypass this policy with that evidence.
8. KHC Press Console Software Licenses
This section covers licenses for our KHC Press Console software, however you bought them (on khcprecision.com, by invoice, or in person). Sections 1–4 and 6 apply to physical products and do not apply to software licenses. Every console includes a free trial, so please try the software on your own press before you buy.
Full refund within 30 days of purchase if, when you ask, no console holds a seat of the license — it was never activated, or every seat has been released on the console (RELEASE SEAT). We check this in our license records before refunding.
The license ends when we refund it. Any console still using it stops connecting to the press at its next license check that reaches our server. A license whose payment is reversed or charged back ends the same way.
After 30 days, or while a seat is in use, licenses are not refundable, except where the law requires a refund.
We refund the whole license, not individual seats, to your original payment method as described in Section 3. To ask for a refund, email shane@khcprecision.com with your invoice number and the last four characters of your license number.
The software itself is provided under the KHC Press Console terms of use, which the console shows before it first connects to a press.